Matthew Taylor

Technical Documentation Strategist

406-529-5627 | matthew@matthewtaylor-writer.com

linkedin.com/in/matthew-taylor-010a63210

Professional Summary

Technical Documentation Strategist with years of experience building scalable, searchable content systems across software, manufacturing, and agriculture industries. Skilled at translating complex systems for both technical and non-technical users, with a focus on usability, structure, and long-term scalability. Known for organizing the unorganized, navigating the unnavigable, and providing value in many different verticals. Actively expanding into design documentation, enterprise knowledge management, and user-centric documentation strategy.

Work Experience

Technical Writer

O’Reilly Auto Parts | Intern: Dec 2022 – June 2023 • Staff: June 2023 – April 2025

· Owned documentation space, creating technical documents supporting both software developers and non-technical stakeholders, including API references, integration how-tos, and system overviews.

· Standardized documentation structure in Confluence and coordinated cross-department writing practices between Enterprise Search and CX teams.

· Led documentation efforts for a Google Cloud Dataflow migration, improving onboarding, transparency, and long-term support.

· Mentored a newly hired writer, facilitating smooth task integration and knowledge transfer across multiple platforms.

Technical Writer

Five Rivers Cattle Feeding | Jul-Dec 2022 (Contract)

· Converted 300+ pages of ranch-specific Quick Reference Guides from InDesign to Word, improving accessibility across field sites.

· Authored SOPs supporting OSHA-aligned worker safety, BQA-compliant animal welfare, and EPA-conscious irrigation practices.

· Standardized documentation for livestock handling, equipment use, and pasture rotation to ensure consistency and audit-readiness.

· Supported internal Knowledge Management by organizing field documentation libraries and aligning them with operational workflows.

Document Management Specialist

Reckitt | Dec 2021- Mar 2022 (Contract)

· Created FDA-compliant sanitation and canning documentation supporting facility hygiene, product safety, and production consistency.

· Developed SOPs aligned with ISO 22000 (Food Safety), ISO 9001 (Quality Management), and ISO 45001 (Occupational Health & Safety) standards.

· Authored maintenance guides and equipment procedures to improve engineering onboarding and reduce downtime.

Freelance Technical Writer

Shadow.Institute | Jan 2019 – Sep 2021 (Consultant)

· Migrated developer documentation from GitHub into structured end-user guides to improve accessibility and reduce onboarding time.

· Created new employee guides, workstation setup documentation, and SOPs for internal use at small-scale tech clients.

· Authored product documentation and user-facing support content for the now-defunct startup Sable Truck Systems, supporting hardware/software integration.