Matthew Taylor

Senior Technical Writer | Developer Documentation & APIs

Rochester, MN | 406-529-5627 |  matthew@matthewtaylor-writer.com

linkedin.com/in/matthew-taylor-010a63210  | GitHub: https://github.com/MTaylor02

Professional Summary

Senior Technical Writer with 6+ years of experience creating developer-focused documentation for software teams. Specializing in API documentation, integration guides, release notes, and system architecture content for both technical and non-technical audiences. Proven track record owning documentation strategy for development teams with minimal oversight, standardizing content workflows, and translating complex technical concepts into clear, actionable documentation. Currently expanding skills in Python and docs-as-code workflows.

Technical Skills

Documentation Tools: Confluence, Docusaurus, Markdown, Git/GitHub, Snagit, Adobe Creative Suite, Visual Studio Code 

Developer Documentation: API, Release Notes, Integration Guides, ETL, Technical Reference, Resource Guides

Programming & Markup: Python (learning), HTML, JSON 

Platforms & Systems: Salesforce, Atlassian Confluence/Jira, GitHub 

Knowledge Management: KCS, Information Architecture, Documentation Versioning, Docs-as-Code Workflows

Work Experience

Knowledge Management Technical Writer

TriWest Healthcare Alliance | September 2025 - Present

· Develop technical documentation and knowledge management content supporting customer service operations and internal technical teams 

· Create integration guides and system documentation for Salesforce platform updates, translating technical changes into clear user-facing resources

· Collaborate with developers, product managers, and stakeholders to document system workflows, API integrations, and technical processes

· Apply structured authoring principles and KCS methodology to maintain documentation accuracy across enterprise knowledge base

Technical Writer

O’Reilly Auto Parts | Intern: Dec 2022 – June 2023 • Staff: June 2023 – April 2025

· Owned documentation strategy for Software Application Development team, creating 50+ technical documents including API references, integration guides, release notes, and system architecture overviews

· Standardized documentation workflows across Enterprise Search and Customer Experience teams using Confluence, establishing style guides and content governance that improved consistency and reduced developer onboarding time by 30%

· Led technical documentation for Google Cloud Dataflow ETL migration project, producing comprehensive guides that reduced support tickets and enabled faster developer onboarding 

· Mentored junior technical writer, establishing documentation best practices and facilitating knowledge transfer across multiple platforms

· Collaborated directly with software engineers to document REST APIs, data pipelines, and integration workflows, translating complex technical implementations into clear, actionable content for both developer and business audiences

Technical Writer

Five Rivers Cattle Feeding | Jul-Dec 2022 (Contract)

· Converted 300+ pages of ranch-specific documentation from InDesign to Word, improving accessibility across field sites

· Authored SOPs for worker safety, animal welfare compliance, and irrigation procedures aligned with OSHA, BQA, and EPA standards

Document Management Specialist

Reckitt |  Dec 2021- Mar 2022 (Contract)

· Created FDA-compliant sanitation and canning documentation supporting facility hygiene, product safety, and production consistency.

· Developed SOPs aligned with ISO 22000 (Food Safety), ISO 9001 (Quality Management), and ISO 45001 (Occupational Health & Safety) standards.

· Authored maintenance guides and equipment procedures to improve engineering onboarding and reduce downtime.

Freelance Technical Writer

Shadow.Institute  | Jan 2019 – Sep 2021 (Consultant)

· Migrated developer documentation from GitHub into structured end-user guides to improve accessibility and reduce onboarding time.

· Created new employee guides, workstation setup documentation, and SOPs for internal use at small-scale tech clients.

· Authored product documentation and user-facing support content for the now-defunct startup Sable Truck Systems, supporting hardware/software integration.

Downloadable Resume

Matthew Taylor’s Resume

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